L'Oréal - Supplier referencing
The thousands of suppliers that make up the L'Oréal ecosystem are a major concern for business development.
Key indicators
background
L'Oréal is a French industrial group specializing in cosmetic products. Since its beginnings on ServiceNow and the implementation of classic applications such as IT Service Management, L'Oréal has extended the use of its platform to business processes.
The thousands of suppliers that make up the L'Oréal ecosystem and provide their services to the logistics, marketing and retail sectors are a major concern for business development.
It is in this context that L'Oréal decided to digitize the supplier referencing process in partnership with ITEO.
Problem
Previously supported by the use of emails, the supplier referencing process had a number of limitations:
- Difficulty managing the accumulation of emails received
- Difficulties in managing referral requests to the right managers
- Model very consuming in terms of resources and time
- Impossibility to extract the KPIs or to do reporting
The implementation of a digital solution will also allow:
- To strengthen control in the process of creating supplier accounts
- To free up time for the Purchasing and Accounting teams and to reduce the supplier creation processing time
- To ensure real-time monitoring for each actor in the process
- To simplify and improve collaboration between the professions involved
- To standardize the supplier referencing process
We've found that allowing our staff to work in a completely flexible manner is the key to successful remote work.
To achieve these goals, several questions are raised:
- How to support the business in the digital transformation of its processes?
- How to ensure the sustainability of the solution?
- How can organizational changes be predicted?
Result
As the master data system remains SAP, it is a question of setting up an easy-to-use application, for various users for whom ServiceNow is sometimes only an occasional work tool. The use of App Engine and the establishment of a dedicated, ergonomic and easy-to-use portal is therefore the most suitable solution.
How to support the business in the digital transformation of its processes?
Digital transformation means adapting the process and changing work habits. The business therefore needs some time to mature the process and also to understand the capabilities of the platform.
It is the implementation of an agile methodology that will allow us to have maximum flexibility in defining the need, through short iterations and weekly demos. These demos make it possible to show the progress of the application, to detect possible problems very early in the project and therefore to solve them and avoid late unpleasant surprises that could impact the schedule.
How to ensure the sustainability of the solution when choosing App Engine and setting up a customized application?
App Engine is an accelerator that allows applications to be set up very quickly while minimizing deep customizations. The security rules, the definition of the workflow or even the business rules are built with the tools of the platform and according to best practices. The solution is therefore supported by the platform in the same way as any other standard application. The use of centralized repositories in ServiceNow is one of the major arguments for the rise of businesses on the ServiceNow platform in order to manage their processes, since this will simplify their maintenance and also guarantee the interoperability of processes.
How can organizational changes be predicted?
The maintainability of the application is largely based on the management of these responsibilities. As organizational changes are frequent, the establishment of a responsibility matrix will allow a macro vision of the organizational structure around the supplier referencing process.
