Deploying ServiceNow in a new country

When deploying a ServiceNow project in a new country, appropriate onboarding is essential to ensure successful adoption and effective use of the platform. Here are some key steps to achieve country onboarding when deploying a ServiceNow project:

1. Understanding local requirements: Before you start deploying the platform in a new country, it's important to understand local compliance, regulatory, data security, and language requirements. This will help adapt the configuration of the platform according to local needs.
2. Adapt platform configuration: Based on local requirements, it may be necessary to customize the platform configuration to meet local regulatory, compliance, and language needs. This may include translating the user interface, adding custom fields to gather specific information, or modifying workflows to meet local standards.
3. Training local users: It is important to train local users on the ServiceNow platform, especially on the possible differences between country configuration and other countries. The training should cover platform functionalities, key workflows, best practices, and internal policies.
4. Establishing local partnerships: It can be beneficial to partner with local partners to facilitate the deployment of the platform and to help solve country-specific problems.
5. Communicate effectively: Communication is essential to ensure the successful adoption of the ServiceNow platform. It is important to clearly communicate the benefits of the platform to local users and to inform them of important changes and updates.
6. Evaluate regularly: It is important to regularly monitor the use of the ServiceNow platform in the country and to conduct regular evaluations to ensure that the platform continues to meet local needs. Adjustments may be required to ensure the platform remains relevant and effective.

By following these key steps, it is possible to achieve successful country onboarding when deploying a ServiceNow project.